Knowing the hectic lives of the people that volunteer at Glad Tidings, Deb Bube, offers up some practical advice when working with volunteers in an organization. Deb’s official role places her as the one who oversees leadership development and creative arts at the Reading church. Deb, and the entire team at Glad Tidings (GT), have effectively utilized their resources and released people into ministry through the implementation of the following leadership principles:
Start with the end in mind – without a defined destination, you never know when you get there
Identify the Big Rocks – referring to the illustration of fitting a bunch of different things into a jar, GT calls the important things or the non-negotiable things big rocks; once the big rocks are in, the little stuff can then fit in around
Know who you’ve got – GT does personality profiles on all their volunteers for the purpose of placing them into the ministry position that best suits them
Train for customer service – GT actually looked to the Starbucks’ customers service model
Understand that people are busy – with all that there is to do in the world, make it worth their while
Food and Fun – Food and Fun keep them coming back
In reality, churches cannot function without the volunteer force. Let’s start treating them that way.
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